FAQ
FAQ – Frequently Asked Questions
Welcome to our FAQ section! Here you will find answers to the most common questions about our sports glasses. If you do not find what you are looking for, contact us directly.
ORDERS AND SHIPMENTS
Shipping is free for orders over €100
We ship within 2-3 business days to Italy and within 5-7 business days for international orders.
Yes! You will receive an email with your tracking number as soon as your order is shipped. You can also track your purchase in the “my orders” section of your account
You can cancel your order by contacting our support team until your order has been processed and shipped. If your order has already entered the shipping process we cannot guarantee order cancellation.
PRODUCTS & CUSTOMIZATION
Yes, our glasses are designed to be versatile and durable, perfect for cycling, running, hiking and more.
Each Altera lens is designed to meet specific needs in different sports, for more information on lens features see the ALTERA METAMORPH LENS page
Of course! All of our models support interchangeable lenses to adapt to different weather and light conditions.
Yes, our glasses have adjustable nose pads and temples for a perfect fit.
Our glasses use unique standard measurements, see the SIZE GUIDE for more information
SHIPPING & RETURN
Yes, you can return your order within 14 days of receiving it, as long as the product is in its original condition.
Please contact us via email with your order number and reason for return. We will guide you through the process.
Refunds are processed within 5-7 business days of receiving your return.
Sometimes couriers may experience delays due to third party factors. Check the shipment in the order tracking section or contact us if there is no update for a long time
PAYMENT
We accept credit/debit cards, PayPal and bank transfer. All transactions are secure and encrypted.
Absolutely. We use advanced security systems to protect your personal information.
Customer Service
You can email us at: info@alterabrand.com
Yes, our team is always available for technical questions, maintenance and advice on the use of the products.
